TR
EN
RU
FR
DEProactive approach
Systems are monitored before failures occur; updates, backup checks and planned maintenance reduce the likelihood of downtime.
Our values
Defined communication
Support requests are tracked through a single channel; priorities and expectations are agreed from the start.
Secure infrastructure
Firewall, endpoint protection, authentication and patch management are applied in layers and reviewed regularly.
Business continuity
Backup and restore processes are tested, so recovery is planned for data-loss scenarios.
Services
Our business IT services
Seven service areas form end-to-end coverage across planning, setup, day-to-day management and security. Each service stands alone or fits into an integrated package.
IT Consulting
Documents your infrastructure through an asset inventory, risk prioritisation and investment planning, and produces an IT roadmap that gives technology decisions a clear basis.
Business benefit: Investment planPredictable investment plan and a documented basis for decisions
Proactive Maintenance & Support
Keeps systems available through monitoring, patching and backup verification, combining remote and on-site response within a single framework.
Business benefit: ContinuityLower likelihood of downtime and predictable support
Infrastructure Setup & Integration
Builds corporate infrastructure including servers, Active Directory, virtualisation and endpoint management. The setup is documented and designed to scale.
Business benefit: ScalabilityDocumented, scalable infrastructure
Business Email Systems
Sets up and manages corporate email built on Microsoft 365 and Exchange Online. SPF, DKIM, DMARC, MFA and archiving strengthen email security.
Business benefit: Email securitySecure, manageable business email
Network & VPN
Connects offices and remote staff securely through structured cabling, Wi-Fi, VLAN segmentation and corporate VPN. The network design is planned and documented.
Business benefit: ConnectivitySecure, planned connectivity between branches
Cloud, Backup & Continuity
Builds cloud backup and disaster recovery architecture and verifies backups through restore testing. RTO and RPO targets are defined around business needs.
Business benefit: Data protectionTested backups and planned recovery
Cybersecurity
Configures firewall, endpoint security, MFA and patch management as layered defence. Controls are reviewed at regular intervals.
Business benefit: SecurityLayered protection and continuous monitoring
Not sure which service you need?
Let us assess the right model together; the scope is clarified in an initial consultation.
Problem and solution
Common IT problems and how to solve them
The problems below appear frequently in growing businesses; each one has a practical solution.
-
Problem
Reactive, failure-driven management
Systems are left unchecked until something breaks; maintenance, updates and backup checks keep getting postponed and downtime interrupts daily work.
SolutionProactive monitoring and planned maintenance
Systems are monitored regularly; updates, backup verification and planned checks happen in advance, before issues affect the business.
Explore proactive maintenance and support -
Problem
Gaps in email security
Records such as SPF, DKIM and DMARC can be missing, while authentication and archiving are not applied. This raises the risk of impersonation and data exposure.
SolutionA secure business email infrastructure
Email records are verified, MFA is applied and archiving is set up; administration continues on a regular schedule.
Explore business email systems -
Problem
Unsecured connectivity
Branches and remote staff connect over unencrypted channels, and network devices are configured without a plan.
SolutionPlanned network and VPN infrastructure
Corporate VPN and VLAN segmentation encrypt and separate traffic; the network design is documented.
Explore network and VPN solutions -
Problem
Unverified backups
Backups may run, but without restore tests nobody knows whether they actually work, and recovery may fail at the critical moment.
SolutionA tested backup architecture
Cloud backup is installed, restore tests run regularly and recovery targets are defined.
Explore cloud backup -
Problem
Undocumented, person-dependent system knowledge
Passwords, configurations and connections live only in certain people's heads; because nothing is documented, handover becomes difficult.
SolutionA documented inventory and process
An IT asset inventory is created, configurations are documented and processes are written down, so knowledge no longer depends on individuals.
Explore IT consulting
Working model
The managed IT process in six steps
Our services run on a documented process; the output of every step is reported and carried into the next one.
-
Analyse
The current infrastructure is documented through an inventory; risks and priorities become clear.
-
Plan
The right scope, roadmap and implementation steps are agreed for your needs.
-
Implement
Setup, configuration and integration work is carried out on site or remotely.
-
Secure
Firewall, authentication, endpoint protection and patch management are applied in layers.
-
Monitor
Systems are monitored regularly; updates and backup checks follow a planned schedule.
-
Improve
Reports are reviewed, new priorities are set and the process is refined.
Why work with a professional IT provider?
As IT infrastructure grows, management becomes more than fixing what breaks; preventive maintenance, security and planning demand their own specialism. A professional provider manages your systems within one framework and gives decisions a documented basis.
A preventive approach catches problems before they escalate, while business continuity is protected through tested backup and recovery processes. Security controls stay current, and because system knowledge is documented, your company depends less on any one individual.
Response capacity and scalability keep systems developing with your business, making technology spending more predictable.
- Preventive maintenance helps reduce the likelihood of faults and downtime.
- Backup and recovery processes are tested on a regular schedule.
- Security controls are kept layered and up to date.
- Technology choices are based on expert assessment.
- On-site, remote and hybrid response capacity is available.
- The service scope can expand as your company grows.
- System and process knowledge is documented, reducing dependency on individuals.
- Technology investment follows a long-term plan.
Coverage
On-site, remote and hybrid support in Istanbul and beyond
Services are delivered at your office on site, remotely over a secure connection, or as a hybrid model that combines both, chosen around your way of working.
-
On-site support
Setup, configuration and planned maintenance are carried out at your office, where systems can be examined directly.
-
Remote support
Systems are reached through secure access methods; monitoring, updates and troubleshooting are handled remotely.
-
Hybrid model
Critical work happens on site while daily maintenance and monitoring run remotely, combining the strengths of both models.
Our primary service area is Istanbul, Türkiye, covering both the European and Anatolian sides of the city, with remote delivery available elsewhere in Türkiye.
FAQ
Frequently asked questions
What do managed IT services include?
Managed IT services cover monitoring of servers, endpoints and network devices, update and patch management, administration of business email, backup checks and security controls. The scope is delivered through a model combining on-site and remote work, planned around the size of your company. For details, you can review our proactive maintenance and support service.
What is the difference between IT consulting and IT support?
IT support keeps systems running day to day, resolves faults and performs maintenance. IT consulting analyses the current state of your infrastructure, prioritises risks and produces a roadmap that connects technology investment to business goals. The two services complement each other: consulting outputs help clarify what support should cover.
How does a company without an internal IT team manage its systems?
Companies without an internal IT team can run their processes through a managed support model. Monitoring, maintenance, backup checks and user support are planned through a single provider; system knowledge is documented and dependency on individuals is reduced. The scope can be extended as the company grows. Our managed IT support service is designed for this need.
How does remote IT support work?
Remote support connects to servers, endpoints and network devices through secure access methods to resolve issues and carry out maintenance. Situations that need an on-site visit are planned separately, so both models can be used together. Which tasks can be handled remotely is clarified in the initial assessment. The remote model is defined in detail in our proactive maintenance and support service.
Which business email solution should a company choose?
For most companies, the right foundation is a business email system built on Microsoft 365 or Exchange Online, depending on size and usage. Verifying SPF, DKIM and DMARC records, applying multi-factor authentication (MFA) and enabling archiving form the basis of a secure environment. Migration from an existing system can also be planned. Our business email systems service runs this process end to end.
How do you connect two offices securely?
Branches and remote staff are connected with corporate VPN so traffic is encrypted and the connection stays secure. Inside the office, structured cabling, Wi-Fi and VLAN segmentation create an organised network foundation. Both layers are planned and documented together. The details are covered in our network and VPN solutions.
Why is cloud backup necessary?
Cloud backup keeps server, endpoint and business email data in a secure environment outside your company. When on-site systems fail or data is lost to malware, tested backups make recovery possible. Regular checks verify that backups can actually be restored. Our cloud backup service manages this process for you.
What does a business continuity plan cover?
A business continuity plan defines the list of critical systems, the backup strategy, recovery targets and responsibilities. Defining RTO and RPO targets and running restore tests on a regular schedule sit at the centre of the plan. The plan can be simplified to company size; what matters is that it is written down and tested. Our cloud backup and business continuity service supports building this plan.
What are the minimum cybersecurity controls for a business?
Basic controls include current firewall rules, endpoint security software, multi-factor authentication (MFA), regular patch management and email protection. Backups that are separate and tested are also part of the security chain. Controls are applied in layers according to the risk profile of the business. Our cybersecurity service builds and monitors these layers.
How is the scope of an IT services agreement defined?
An agreement is defined after a system inventory and needs analysis, when the service scope is made explicit. Which systems are monitored, which tasks are handled remotely or on site, and how reporting works are all stated clearly in the agreement. As your company grows, the scope and the agreement are updated together. You can request a quote to discuss a model that fits you.
You can find all questions and answers on our frequently asked questions page.
Let us manage your IT infrastructure on a planned basis
Let us assess your current situation together and clarify the scope and model that fits your needs.